What to do if your deposit does not arrive instantly?
If your deposit has not appeared in your account, you have nothing to worry about!
How long do deposits take to process?
Funds are usually credited quickly to your account once completed.
If your deposit hasn’t arrived, please wait up to 24 hours (1 banking day) before contacting support.
What to do if your deposit still hasn’t arrived after 24 hours?
If 24 hours have passed and the funds are still missing, contact our Support team via Live Chat or email.
Please have your deposit receipt ready so our team can locate your transaction faster.
What happens if my deposit is declined?
If your deposit is declined, the funds will return to your payment method within 7 banking days.
If the refund hasn’t arrived after 7 days, contact Support with a bank statement showing the transaction so we can investigate.